LogoLogo
  • FAQ
    • Welcome To xHaven FAQs
      • Where Can I Find xHaven's Whitepaper?
      • Where Can I Read About XVN Token?
  • About xHaven & Digital Collectibles
    • What Is xHaven?
    • What Are xHaven's Marketplace Fees?
    • What Are Digital Collectibles?
      • How Are Digital Collectibles Stored?
      • Aren’t Digital Collectibles Bad For the Environment & Is xHaven Doing Anything About This?
      • Where Can I Learn More About Digital Collectibles & NFTs?
    • What Blockchain Does xHaven Support?
      • Why Is xHaven Built On Flare?
    • What Makes xHaven Different?
    • How Do I Become A Part Of The xHaven Community?
  • Getting Started
    • Getting Started
      • What Is A Wallet & Why Do I Need One?
      • How Do I Add Flare To My MetaMask Wallet?
        • Where Can I Get $FLR?
      • How Do I Add Songbird To My MetaMask Wallet?
        • Where Can I Get $SGB?
      • How Do I Import Bifrost Wallet Into MetaMask?
    • Why Do I Have To Approve Tokens?
    • What Are The Recommended Specifications For Images?
    • How Do I Refresh Metadata?
    • Metadata Standards
  • Buying & Selling Digital Collectibles
    • How Do I See Which Digital Collectibles Are For Sale?
    • How Do I Buy Digital Collectibles?
    • How Do I Make & Remove Offers?
    • How Do I Accept An Offer?
    • How Do I List Digital Collectibles For Sale?
    • How Do I Remove Digital Collectibles From Sale?
    • How Do Auctions Work?
  • Safety & Security
    • Is Connecting My Wallet To xHaven Safe & Secure?
      • Does xHaven Have Access To My Wallet’s Private Keys?
      • How Do I Keep My Digital Collectibles Safe?
    • What Is xHaven’s Policy On Stolen Items?
    • Intellectual Property Infringement
      • What Should I Do If Works I Own The Copyright In Are Being Sold Without My Consent?
      • How Do I Submit A Copyright Counter-Notice?
      • Are Spin-Off, Homage, Remix Or Derivative Collections Permitted?
    • What Should I Do If I Think Items On xHaven Breach The Terms & Conditions?
      • How Do I Report Fake Or Fraudulent Content?
    • What Should I Do If I Think My Account Has Been Compromised?
  • Troubleshooting
    • My Digital Collectibles Aren't Displaying In My Wallet, What Can I Do?
    • The xHaven Marketplace Isn’t Working, Where Can I Get Help?
  • How to Participate in Staking and Rewards on xHaven
    • 1. Simple Staking
    • 2. Marketplace Rewards (Governance Token Distribution Mechanism)
    • 3. LP Staking
    • 4. Platform Rewards
    • 5. NFT Rewards
    • Helpful Tips
  • Legal
    • Terms & Conditions
    • Privacy Policy
  • Community Tools
    • NFT Airdrop Tool
Powered by GitBook

© 2024 xHaven All Rights Reserved

On this page
  • Why Is This xHaven's Policy?
  • What should I do if my items are stolen?
  • I purchased an item which has now been reported as stolen, what should I do?
  1. Safety & Security

What Is xHaven’s Policy On Stolen Items?

PreviousHow Do I Keep My Digital Collectibles Safe?NextIntellectual Property Infringement

Last updated 1 year ago

Sales of stolen items is a breach of our and is prohibited on xHaven.

Allegations of theft are taken extremely seriously and, once notified of potentially stolen items, xHaven may disable either (i) disable the buy, sell, or transfer function on xHaven, or (ii) remove any such reported items from xHaven, in order to comply with legal requirements and to protect users.

Why Is This xHaven's Policy?

This ensures xHaven is a safe and trusted marketplace for all users.

What should I do if my items are stolen?

Should you believe your wallet has been compromised, in the first instance you should immediately transfer any items in it to a wallet which has not been compromised. You can do directly through wallets and tools such as Bifrost Wallet, MetaMask or Flare and/or Songbird explorer.

You can also use the ‘Report’ button associated with your item(s) and/or profile to notify xHaven that you believe your account has been compromised, so that we can take any action as is necessary, such as disabling your items or account.

When reporting items as stolen, you will be asked to provide a police report in relation to the stolen item within 7 days of notifying xHaven. This is to prevent vexatious claims and false reports being made. If a police report is not provided, items will be re-enabled on xHaven.

Once notified, our team will assess your report and identified affected items and/or accounts will be disabled on xHaven.

if you have previously reported an item as stolen and would like to withdraw your report for any reason, please submit a ticket in our so our team can assist you.

Whilst we can prevent stolen items being bought and sold using xHaven, these items remain on the blockchain and are not in the custody of xHaven, as explained in out .

Due to this, xHaven is unable to recover lost funds and/or digital collectibles that have been transferred out of your wallet. xHaven also cannot prevent your items being transferred, bough or sold using other marketplaces, non-xHaven services, or through direct blockchain interactions.

I purchased an item which has now been reported as stolen, what should I do?

In such situations, please submit a support ticket in our so our team can assist you.

Terms & Conditions
Discord
Terms & Conditions
Discord